E-Newsletter: Issue 1 Volume 3

Beginning March 1, 2000 new features have been added to our monitoring system that will make it easier for you to configure your Notifact devices and manage message delivery addresses:

*** MISSING HEARTBEAT ***

If a device fails to report a nightly heartbeat for more than a day, you will be notified by a "Unit Failed to Report Heartbeat" message. For devices already installed, this message will be sent to the default email address(s) you selected when you first installed the device on our website. For newly installed devices, this message will be treated like any other message and will be sent to all methods you select at the installation of the device on our website. We recommend you keep the email delivery address and delete any phone messages because you probably would not want to be awakened at night by a phone call when an email the next morning would be sufficient.

*** CHANGING DELIVERY METHODS ***

To make any changes to delivery method(s), you must first click on the ADD, DELETE or EDIT links next to the delivery method you wish to change. This will bring you to a new screen.

TO CHANGE A SINGLE MESSAGE:
Select the first option "Change delivery method from message_______." You can also change the delivery address by clicking on the delivery address link.

TO CHANGE ALL MESSAGES FOR A SINGLE DEVICE:
You can change the delivery address for all messages for one device by selecting the second option "Change delivery method for device id____ located at ______.

TO CHANGE MESSAGE FOR ALL OF YOUR DEVICES:
You can change the delivery address for all messages for all of your devices by selecting the third option "Change delivery method for all devices". You can also change messages for all your devices by clicking the "Manage All Deliveries" tab at the top of the screen. This is very useful if you change your email address or get a new phone or pager number and you have a number of Notifact devices installed.

*** LAST MESSAGE SUMMARY ***

It now possible to view a list of the last message received from all of your devices by clicking on the "Last Message Summary" tab at the top of the screen. You can also sort these messages by device ID or date received by clicking on either of those links in the table header bar.

We hope that these improvements will enable you to better manage & maintain the Notifact devices you have in service.
If you have any questions or need additional information on any of the points mentioned here, please do not hesitate to contact us at info@notifact.com or by phone at (800)504-0750 to speak to someone directly.

 
Copyright 2017 Notifact®. All Rights Reserved.
Protected by U.S. Patent # 6,147,601, # 6,160,477, # 6,211,782, # 6,437,691, # 6,535,123,
# 6,462,654, # 6,717,513. Other patents pending.
"Notifact" is a registered trademark of Notifact, LLC. Terms of Use.